Privacy Policy

1. Introduction

Kenzori ("we", "us", "our") operates a cosmetics delivery service in Cameroon through the Kenzori mobile application (the "App") for customers and delivery drivers, and this admin back-office. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have.

2. Information We Collect

• Account data: name, email address, phone number, password (securely hashed).
• Order data: delivery address, order contents, order history, payment status.
• Payment data: transaction references processed by our payment partners. We do not store full card or mobile money credentials.
• Driver data: identity documents, vehicle information, real-time location while a delivery is in progress.
• Device and usage data: app version, device type, crash logs, and diagnostic information.
• Feedback: reviews, ratings, and problem reports you submit through the App.

3. How We Use Your Information

• To create and manage your account and process orders.
• To coordinate delivery between customers and drivers, including live order tracking.
• To process payments and prevent fraud.
• To provide customer support and resolve problem reports.
• To send order updates, promotions, and service notifications.
• To improve app performance and reliability, particularly for low-connectivity conditions.

4. Sharing of Information

We share data only as needed to operate the service: with delivery drivers (customer name, address, order details) to fulfil an order; with payment providers to process transactions; and with cloud infrastructure providers that store and host data on our behalf. We do not sell personal data to third parties.

5. Data Storage and Security

Account, order, and image data is stored with reputable cloud infrastructure providers. Access to the admin back-office is restricted to authenticated staff accounts with role-based permissions. We apply industry-standard safeguards to protect your data, but no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Rights

You may request access to, correction of, or deletion of your personal data, and may withdraw consent to marketing communications at any time. To exercise these rights, contact us using the details below.

8. Children's Privacy

The App is not directed to children under 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact Us

For questions about this Privacy Policy or your personal data, contact us at privacy@kenzori.com.